Refund Policy

Each order is reviewed individually. AlphaGen Rx reserves the right to evaluate refund and replacement requests on a case-by-case basis.

Any damaged, defective, or incorrect order must be reported within 48 hours of delivery. Please include your order number and clear photographic documentation when contacting support.

Verified issues may be resolved through a replacement shipment or store credit at the discretion of our concierge team. Cash refunds are issued only where required by law.

Carrier delays, customs holds, and other transit events fall outside our direct control and are not guaranteed to be refundable. We will assist in tracing and resolving wherever possible.

All resolution requests are handled by our support team within 1–2 business days. We aim for fair, transparent outcomes that protect both the client and the brand.