Questions, answered.

Yes. All shipments are sent in unmarked, insulated cold-chain packaging with signature required.

Yes. Tracking is sent via email and SMS within 24 hours of dispatch.

Yes — to most countries. Customs documentation is included.

Unopened, sealed product can be returned within 14 days of delivery for a full refund.

Contact us within 48 hours with photos. We replace immediately at no cost.

Lyophilized vials: refrigerate at 2–8°C. Once reconstituted, refrigerate and use within 30 days.

Refrigerate when not in use. Travel-stable up to 28 days at room temperature.

Cool, dry place. Avoid direct sunlight. 12-month shelf life from manufacture.

Every batch is tested by Janoshik Analytical (ISO 17025 accredited) in the Czech Republic.

Yes. Every product page has a downloadable Certificate of Analysis (PDF) with batch number and purity.

We refuse to ship below 99% purity. Most batches exceed 99.5%.

No. Our Beginner Kit includes a printed protocol card and a QR-linked video walkthrough.

Yes. All Bespoke clients receive 1-on-1 clinician access. Optional for all other tiers.

Most clients report perceptible changes within 2–3 weeks. Full adaptation at 6–12 weeks.

Every order shows three prices: Regular, Elite Member (10% off, 15% off Atelier stacks), and Black Member (20% off everything). Discounts apply automatically when you're signed in to your member tier.

Yes. Elite and Black members receive early access to new product drops and limited Atelier protocols.

Visit the Membership page in your account portal to upgrade to Elite or Black.

Email concierge@alphagenrx.com or use the contact form. We respond within 4 business hours.

Yes. Bespoke clients have direct clinician access. All clients can book a consultation.

Premium concierge phone support is included with Bespoke and Tier II programs.